The purpose of Knowledge Transfer is to position our clients to gain the maximum benefit their system has to offer.
Training Phase
- Pre-assessment of client staff 's knowledge/skill level (where applicable)
- Structured, facilitated group training
- Implementation vision and system objectives (i.e. why the system was designed)
- Business and System processes
- Practice using the system
- System documentation handoff
- Post-assessment of client staff's knowledge level
Mentoring Phase
- On-the-job coaching of client staff to properly hone their knowledge/skills
for the specific tasks at hand
Closure Phase
- Delivery of post-transfer assessment and update to stakeholders
- Stakeholder signoff
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